Refund & Return Policy

Introduction

PURE TECH CODEX PRIVATE LIMITED, the company behind QgenX, aims to provide a high level of satisfaction for its users. However, we understand that issues may arise. The following policy outlines our approach to refunds and returns

1 Refund Eligibility

• Refunds are available for subscription-based services if you request a refund within 7 days of purchase
• Refunds will only be issued if the service does not meet your expectations, and you provide sufficient reasons for dissatisfaction

2 How to Request a Refund

• To request a refund, please contact our customer service team at contact@qgenx.ai with your account details and purchase information
• Refunds will be processed within 7-10 business days via the original payment method

3 Non-refundable Items

• One-time content generation services are non-refundable once the content has been generated and delivered
• Custom requests or special offers are not eligible for refunds

4 Modifications to Services

• If you are unsatisfied with the generated content, you can request modifications, and we will revise it based on your feedback at no additional cost

5 Jurisdiction

This refund and return policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India

By using qgenx.ai, you acknowledge and agree to be bound by this refund and cancellation policy. All rights reserved